Sometimes we need to cancel the booking due to unforeseen circumstances. It could be sudden illness, plan change, or any other reason. Want to learn how to cancel your MSC cruise booking and get your money back? You’re at the right place. We’ve gone through and gathered all the important points you need to know before canceling a booking at MSC Cruises. So you don’t have to go through complex business jargon present on policy pages.
We’ll also help you keep up-to-date on terms and conditions regarding the canceling excursion tours and special services on MSC Cruises. Noting and following these points and tips on time can save you a huge amount of money. The sooner, the better.
Canceling a MSC Cruise Booking: Expert Tips and Advice
Unfortunately, MSC Cruises doesn’t have the facility for online booking cancelation. You’ll have to let them know about your desire for ticket cancellation via written mail, official Email, or fax. Old school, isn’t it? They make things difficult on purpose. Anyway, they have two separate ticket cancelation policies; one for South African Cruises, and another one for non-south African cruises. Let’s take a look at them.
1. Non-South African Booking Cancellation Policy
The notification of cancelation should be made with their registered email or letter address. They have two different refund scales for journeys under 15 days and journeys of more than 15 days.
| Trip Duration | Difference between cancellation day and departure day | Refund Amount |
|---|---|---|
| Under 15 day journey | Before 60 Days | Deposit loss per cabin |
| 59 – 30 days | 25% of the cruise fare | |
| 29 – 22 days | 40% of the cruise fare | |
| 29 – 22 days | 60% of the cruise fare | |
| 14 – 6 days | 80% of the cruise fare | |
| 5 – 0 days | 100% of the cruise fare |
| Trip Duration | Difference between Cancellation Day and Departure Day | Refund Amount |
|---|---|---|
| More than 15 days | 90 Days or more | Deposit loss per cabin |
| 89 – 60 days | 25% of the cruise fare | |
| 59 – 52 days | 40% of the cruise fare | |
| 51 – 35 days | 60% of the cruise fare | |
| 34 – 15 days | 80% of the cruise fare | |
| 14 days before departure | 100% of the cruise fare |
2. South African Booking Cancellation Policy
You’ll have to notify them about booking cancellation in writing. They have a timeline scale that will decide on a payable refund.
This refund scale is applicable for all itinerary types.
| Number of days left for cruise departure | Payable refund |
|---|---|
| 75 days before the journey | Payable refund |
| 74 – 40 days | 50% of cruise fare |
| Less than 40 days | 100% penalty |
What Tips for Successfully Cancelling an Excursions Tour?
Luckily, you can cancel your excursions online. They might have provided this facility because the agents who organize the excursions are independent of the cruise line company. This is an important fact to note, as the MSC cruise line takes no responsibility for mishappening during excursions whatsoever.
You must cancel any excursion before 48 hours of the tour to avoid any cancellation charge. If you cancel your excursion before 48, no extra charge will be applied and you’ll receive a full refund in your cruise account. But if you fail to do so, an amount may be deducted from the fare paid.
Ways to Cancel Special Services on MSC Cruises
If you wish to cancel the special services like spa, fitness center, specialty restaurant, etc, you can do it online. If you cancel before 4 days, no cancellation fees will be applied.
Takeaway
Finally, we’re providing you with the wrap-up of important things to note before canceling your MSC cruising booking, excursion tour, or any other special service you might have opted for.
There are two cancelation policies; one for South African coastal cruises and the other for international cruises. MSC Cruises doesn’t have the facility to cancel bookings online. You’ll have to notify them about booking cancellation in writing.
To avoid paying cancellation fees on excursion tours, cancel the booking of excursions before 48 hours. You can also cancel the excursion on board, and if you cancel 48 hours prior, no cancelation fees will be charged. Cancel the onboard services 4 days before to escape paying money for nothing.
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